I run a technology company. So people are sometimes surprised when I choose decidedly low-tech solutions in my life or work. For instance, in my hobby of woodworking, I don’t use any electric tools — just hand saws, chisels, and the like.
I know that many people approach technology in their work and medical practice similarly. There may be a higher tech way of doing things, but many of us have either habits or very good reasons for doing things manually.
So when is technology the wise route? And when can that have hidden downsides that we’ll only realize once it’s too late?
A new report looks at the choices that Operations Executives make when it comes to technology and digitization.
There are many automated tools for data visualizations and analysis that many COOs need. It would make sense for these executives to adopt the technologies — they limit mistakes and save time. The reality? 62% of operations executives say that their core systems make it hard to digitize processes. Often, the choose manual processes and manual workarounds instead — but the results are outstandingly negative:
When processes are manual, operations execs report major risks to businesses:
- 62% say it slows down performance
- 48% say it increases costs
- 38% say it increases compliance risks
Usually, these manual workarounds are desperate attempts after having tried other tech solutions and being backed into a corner. Many executives try "off the shelf" solutions but report other big business issues:
- 36% said it couldn’t meet their mobile requirements
- 21% said it required additional professional services
- 31% said it couldn’t deliver the customization they needed
We've run into this over and over again with hospitals and medical practices. They think they "should" use technology for medical collaboration or telemedicine. They try some comprehensive, expensive, hardware-heavy solution. And the results are very similar to the above: the systems don't fit into their providers' workflows, they don't work across different hardware (e.g., mobile), and they're not adaptable in different situations and over time.
As this author shares, "Operations executives need a software solution that enables them to easily build and modify applications that address their unique processes and systems. Furthermore, they need to be able to do so quickly, cost effectively, and without compromise."
Honestly, that's precisely why we made iClickCare so low-cost, adaptable on any hardware, and endlessly flexible for different workflows. Ironically, some hospitals and executives have balked at iClickCare being so affordable and adaptable — perhaps looking for a "big splash" implementation.
I believe that you should use the technology that's most appropriate for your situation and your goals. For my woodworking hobby, that means no electric tools — less injury, more craft, and a better experience. For many providers looking for telemedicine or medical collaboration technology, that means a flexible, low-overhead tool like iClickCare. Don't fall into the trap of reverting to old manual processes or tools that aren't really working — and don't fall into the trap of the "big splash" implementation. Be courageous enough to insist on technology that's appropriate for you, and for your patients.
You can try iClickCare today, with a free download: