ClickCare Café

Is that "Luxury Hospital" Causing Provider Burnout?

Posted by Lawrence Kerr on Mon, Sep 30, 2013 @ 08:35 AM

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A recent New York Times article highlights hospitals featuring luxury amenities like organic meals, swanky lobbies, and posh rooms. In fact, the article even shows a number of hospital and hotel interiors and dares you to guess which is which. The hospitals featured are part of a larger trend in which the "Disney experience" is a common phrase among hospital adminstrators. 

“We found that patient demand correlates much better to amenities than quality of care,” said Dr. John Romley, a research professor at the Leonard D. Schaeffer Center for Health Policy and Economics of the University of Southern California.

But in an age when 50% of providers are burned out and we know patient satisfaction starts with provider satisfaction, are luxury hospital approaches sustainable? Posh hospitals might improve demand, but do they improve patient satisfaction -- or more importantly -- outcomes?

As we know from sources like this New York Times article, providers need many of the same things that lead to patient satisfaction. Both patients and providers need more time in the exam room, better communication, simpler regulations, less rush, and more authentic interaction. So while Haagen-Dazs in waiting rooms might improve demand, we wonder whether it will ultimately also take away from the very things that make patients -- and providers -- happy and well. 

Just another reason we're grateful for the long-term, win-win thinking of our ClickCare community and customers. 


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Tags: patient satisfaction, healthcare provider burnout, provider burnout, affordable care act

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